Frequently Asked Questions
Find answers to common questions about ordering, artwork, shipping, and more. Can't find what you need? We're just a call away.
Ordering
Browse our products, select your options (size, quantity, paper, finish), upload your artwork, and add to cart. Then proceed to checkout and pay with credit card or PayPal.
Minimum quantities vary by product. Most products start at just 25-50 units. Check each product page for specific minimums.
Yes! For custom sizes, special materials, or large quantities not listed on the website, contact us for a custom quote. We can accommodate most requests.
Yes. Log into your account, go to Order History, and click "Reorder" on any past order. All your options and artwork will be pre-filled.
Artwork & Files
We accept PDF (preferred), AI, EPS, PSD, PNG, JPG, TIFF, and SVG. All files should be at least 300 DPI and in CMYK color mode for best results.
Yes, please include 0.125" (1/8 inch) bleed on all sides. This ensures clean edges when your product is trimmed. Keep important content at least 0.125" inside the trim line.
Yes! We offer design assistance. Contact us with your project details and we'll provide a quote for design services. Basic layout adjustments are often included at no extra charge.
Our team reviews every file before production. If there are issues (low resolution, wrong color mode, missing bleed), we'll contact you with recommendations before printing.
Proofing
We offer digital proofs on request. For standard orders, we review your files and proceed to production. If you'd like to approve a proof first, select "Digital Proof" during checkout or mention it in your order notes.
Digital proofs show layout, text, and design accuracy. Actual printed colors may vary slightly from screen display due to monitor calibration differences. For exact color matching, ask about our hard proof option.
If your order hasn't entered production, we can usually accommodate changes. Contact us as soon as possible. Once printing has started, changes may require a new order.
Turnaround Times
Standard production is 3-5 business days after artwork approval. Turnaround varies by product — business cards are typically faster than large format items like banners.
Yes! Rush turnaround (1-3 business days) is available for most products. Select the rush option during checkout or contact us to discuss your deadline.
Business days are Monday through Friday, excluding federal holidays. Orders placed after 2pm EST may begin processing the next business day.
Shipping
Shipping rates are calculated at checkout based on your order size and destination. We ship nationwide via UPS and FedEx. Free local pickup is also available at our location: 322 Jackson Ave, Bronx NY 10454. You can also arrange your own pickup (e.g., via Uber) at no charge from us.
Yes, we ship to all 50 states. We're based in the NYC area and most orders ship via UPS or FedEx with tracking included.
Yes! In-store pickup is available at 322 Jackson Ave, Bronx NY 10454 (free). You can also arrange your own pickup via Uber or another courier at no charge from us. Select your preferred option at checkout and we'll notify you when your order is ready.
Payment
We accept all major credit cards (Visa, Mastercard, Amex, Discover) and PayPal. All transactions are processed securely through Stripe.
Absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified — the highest level of security certification. We never store your full card details on our servers.
Yes, we offer NET 30 invoicing for established business accounts. Contact us to set up a business account.