Privacy Policy

When you use our website and services, we may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment partners — we do not store full credit card numbers)
• Order history and product preferences
• Artwork files and design assets you upload for printing
• Account login credentials (password stored in encrypted form)
• Communications you send to us (emails, contact form messages, phone inquiries)
• Device and browser information collected automatically when you visit our website (IP address, browser type, pages visited)

We use the personal information we collect for the following purposes:

• Processing and fulfilling your print orders
• Communicating with you about your orders, including confirmations, shipping updates, and file review notifications
• Providing customer support and responding to your inquiries
• Sending order receipts and invoices
• Improving our website, products, and services based on usage patterns
• Preventing fraud and ensuring the security of our platform
• Complying with legal obligations and resolving disputes
• Sending occasional promotional communications (only with your consent, and you can opt out at any time)

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment processors (Stripe, PayPal) to securely process your transactions
• Shipping carriers (UPS, FedEx) to deliver your orders and provide tracking information
• Cloud service providers that help us operate our website and store data securely
• Legal authorities when required by law, court order, or to protect our rights and safety

All third-party service providers we work with are contractually obligated to protect your information and use it only for the specific services they provide to us.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-DSS Level 1 certified payment partners
• Encrypted storage of sensitive account information
• Regular security reviews and updates to our systems
• Limited employee access to personal data on a need-to-know basis

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your login status and shopping cart contents
• Understand how you use our website so we can improve it
• Provide a personalized experience based on your preferences
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, such as maintaining your shopping cart between visits.

We may use third-party analytics services (such as Google Analytics) that collect anonymous usage data to help us understand website traffic patterns. These services have their own privacy policies governing how they handle this data.

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct your account information at any time through your account dashboard
• Deletion: You can request that we delete your personal information, subject to any legal obligations we have to retain certain records
• Opt-out: You can unsubscribe from marketing emails at any time using the unsubscribe link in any promotional email
• Data portability: You can request your order history and account data in a standard format

To exercise any of these rights, please contact us at sales@jlcprinting.com or call (718) 701-0462. We will respond to your request within 30 days.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: sales@jlcprinting.com
• Phone: (718) 701-0462
• Hours: Monday - Friday, 9am - 6pm EST

We are committed to resolving any privacy concerns promptly and transparently. If you believe we have not adequately addressed your concern, you may have the right to file a complaint with your local data protection authority.